Refund policy

Returns, Refunds & Warranty Policy

At Stool Co, we stand behind the quality of our products and aim to make your experience as smooth as possible.

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Returns Policy

We offer a 30-day return window from the date you receive your order.

To be eligible for a return:

• Items must be unused, unassembled, and in original packaging
• All parts, accessories, and manuals must be included
• Proof of purchase is required

To request a return, please contact our support team with your order details.

Please note:

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
• We recommend using a tracked shipping method, as we are not responsible for lost returns

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Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be processed back to your original payment method
• Please allow 3–7 business days for the refund to appear in your account

Non-refundable items:

• Items that have been used, assembled, or damaged after delivery
• Clearance or final sale items (if applicable)

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Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

• Contact us within 48 hours of delivery
• Provide photos and a description of the issue

We will arrange a replacement, repair, or refund at no additional cost to you.

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Warranty Policy

All Stool Co products come with a 12-month warranty from the date of purchase.

This warranty covers:

• Manufacturing defects
• Structural faults under normal use

This warranty does not cover:

• General wear and tear
• Damage caused by misuse, accidents, or improper assembly
• Commercial use unless specified

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Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

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How to Contact Us

If you need help with a return, refund, or warranty claim, please contact our support team with your order number and details of your request.